Support & Contact
Enterprise support focused on reducing operational burden, ensuring production stability, and accelerating delivery.
Email: walex_98@msn.com
Please include: use case summary, expected traffic/latency targets, compliance requirements, and key architecture points.
Service Tiers (Example)
| Tier | Ideal For | What You Get | SLA/Response |
|---|---|---|---|
| Foundation | Small teams | Docs & best practices, priority response for community issues, general update notices | ≤24h on business days |
| Professional | Growth‑stage companies | Dedicated Slack/Teams channel, urgent bug fixes, config & code reviews, deployment architecture consulting | ≤8h during business hours |
| Enterprise Care | Large customers | Dedicated TAM, SLA (e.g., 99.9%), proactive performance monitoring & alerts, custom feature development | As per contract |
Scope
Included:
- ai-lib/ai-lib-pro integration & best practices including dashboard API setup
- Production incident triage with real-time monitoring and performance tuning
- Configuration, deployment, and security guidance including RBAC and user management
- Dashboard and analytics implementation with cost optimization strategies
Excluded:
- Unrelated third‑party or hardware issues
- Custom deliverables beyond contract (available separately)
Getting Started
- Discovery → 2) Assessment & proposal → 3) Pilot & validation → 4) Contract & SLA
Next Steps
- See the Enterprise Overview for positioning & value
- Explore Enterprise Features & Services